Text copied to clipboard!
Title
Text copied to clipboard!Patient Services Representative and Phlebotomist
Description
Text copied to clipboard!
We are looking for a dedicated and compassionate Patient Services Representative and Phlebotomist to join our healthcare team. This dual-role position requires an individual who excels in patient interaction, administrative tasks, and clinical procedures, particularly blood collection. The ideal candidate will be responsible for greeting patients, managing patient registration, scheduling appointments, verifying insurance information, and ensuring patient satisfaction through excellent customer service. Additionally, the candidate will perform phlebotomy procedures, collecting blood samples from patients of all ages, ensuring accuracy, safety, and comfort during the process.
In this role, you will serve as the first point of contact for patients, providing a welcoming and professional environment. You will handle patient inquiries, resolve complaints, and ensure that all patient interactions are handled with empathy and confidentiality. Your administrative duties will include maintaining accurate patient records, managing appointment schedules, and coordinating with healthcare providers to ensure smooth patient flow.
As a phlebotomist, you will be responsible for accurately identifying patients, explaining procedures clearly, and performing venipuncture and capillary punctures efficiently and safely. You will adhere strictly to infection control protocols, maintain cleanliness and organization of the phlebotomy area, and ensure proper labeling, handling, and transportation of specimens to the laboratory.
The successful candidate must possess excellent communication and interpersonal skills, demonstrating the ability to interact effectively with patients, families, and healthcare professionals. Attention to detail, organizational skills, and the ability to multitask in a fast-paced environment are essential. You must also demonstrate proficiency in phlebotomy techniques, knowledge of medical terminology, and familiarity with electronic medical records systems.
We value individuals who are committed to providing exceptional patient care, maintaining patient confidentiality, and upholding the highest standards of professionalism and ethical conduct. You will be expected to participate in ongoing training and professional development opportunities to stay current with best practices and industry standards.
This position offers the opportunity to work in a supportive and collaborative healthcare environment, contributing directly to patient care and satisfaction. You will play a critical role in ensuring that patients receive timely, accurate, and compassionate care, enhancing their overall healthcare experience.
If you are passionate about patient care, possess strong clinical and administrative skills, and thrive in a dynamic healthcare setting, we encourage you to apply for this rewarding position. Join our team and make a meaningful difference in the lives of our patients every day.
Responsibilities
Text copied to clipboard!- Greet and register patients, ensuring accurate and complete patient information.
- Schedule patient appointments and manage patient flow efficiently.
- Verify patient insurance coverage and handle billing inquiries.
- Perform venipuncture and capillary puncture procedures safely and accurately.
- Maintain cleanliness and organization of the phlebotomy area and equipment.
- Ensure proper labeling, handling, and transportation of blood specimens.
- Address patient inquiries and resolve complaints professionally and empathetically.
- Maintain patient confidentiality and adhere to healthcare regulations and standards.
Requirements
Text copied to clipboard!- High school diploma or equivalent; certification in phlebotomy required.
- Minimum of one year experience in patient services or healthcare administration.
- Proven experience performing phlebotomy procedures on diverse patient populations.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency with electronic medical records and healthcare software systems.
- Strong organizational skills and ability to multitask effectively.
- Knowledge of medical terminology and healthcare insurance processes.
- Ability to maintain patient confidentiality and adhere to ethical standards.
Potential interview questions
Text copied to clipboard!- Can you describe your experience performing phlebotomy procedures?
- How do you handle difficult or anxious patients during blood draws?
- What strategies do you use to ensure accuracy in patient registration and record-keeping?
- How do you prioritize tasks when managing both administrative duties and clinical responsibilities?
- Can you provide an example of how you resolved a patient complaint effectively?
